FAQs

Standard Shipping Rates:

FLAT RATE SHIPPING: Ships within 1 - 3 Business Days
FREE SHIPPING: Ships within 5 - 7 Business Days

Current Email Response Times:

Our current email response times are at 2 - 3 Business Days

**Subject to fluctuation. Reach out directly for more information**

What are Your Holidays?

Honeymoon does not work on the following holidays:

New Year's Eve
New Year's Day
MLK Day
Memorial Day
Juneteenth
4th of July
Thanksgiving
Christmas Eve
Christmas Day

I Received a Damaged, Defective, Missing or Incorrect Product. What Should I Do?:

Please Contact Our Customer Service Team at: help@honeymoonaccessory.com or through the Contact Us form on our website to receive assistance. We would be happy to arrange an exchange, replacement, or store credit if necessary!

Can I Return My Product for an Exchange or Refund?:

For Body Jewelry:

Yes you can, however they would need to be unused for sanitation purposes. We accept a return for refund on unused earrings or other unused body jewelry if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within 15 days of receiving your purchase!

For all Other Jewelry:

Yes you can. We accept a return for refund on rings, necklaces, and other accessories if you request your return within 15 days of receiving your purchase. We can also accept an exchange or return for store credit if you request your exchange within 15 days of receiving your purchase!

For Clothing or misc. Products:

We are unable to accept returns for refunds or exchanges on clothing or misc. products such as water bottles, clothing, etc. Unless you received something damaged, defective, or incorrect.

How Do I Ship or Exchange?

We are happy to accept returns or exchanges that fall under our policies listed on each products page, and our FAQ. Here are our return instructions:

You must use a bubble wrap mailer to ship your jewelry to prevent all damage in transit. Any jewelry sent that is damaged in transit, or outside of policy will receive store credit instead of an exchange or refund. No exceptions.

Feel free to send your return to the address below. But first you must include a handwritten note including your order number as well as detailing your reasoning for sending it back to us. Please be sure to include the new size if you are exchanging or any other requests for us to fulfill on our end. This can be for an exchange, store credit, or refund – if you request an exchange and the product you requested is not available, store credit or a refund will be issued instead. Lastly add your first and last name on the outside of the package to speed up processing on our end. Once your package is sent, please email our customer service team at help@honeymoonaccessory.com or use our “Contact Us” form on the store website to send us the tracking number associated with your return! Thank you for supporting our art, it means the world to us!

RETURN ADDRESS:
Honeymoon Accessory
15514 Paramount Blvd
STE 1
Paramount, CA 90723

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.